TIPSTA provides a digital information and tipping service. Because our content is delivered digitally and accessed immediately upon subscription, we operate a limited refund policy as described below. This policy is in addition to your rights under Australian Consumer Law.
1. Subscription Service
TIPSTA operates on a subscription basis. By subscribing, you gain access to our tips, analysis, and related content for the duration of your chosen subscription period. Subscription fees are charged in advance.
As our service delivers digital content that is accessible immediately upon subscription, we are generally unable to offer refunds for subscription periods already paid for and accessed, except where required by Australian Consumer Law.
2. Cancellation
You may cancel your subscription at any time. To cancel:
- Cancel through your account settings, or
- Contact us at tipsta.au@gmail.com with your cancellation request
When you cancel, your subscription will remain active until the end of the current billing period. You will not be charged again after that point. No partial refunds are issued for unused days within a paid period.
3. Refund Eligibility
We will consider refunds in the following circumstances:
- Technical failure: If a verifiable technical issue on our end prevented you from accessing the Service for a material portion of your subscription period and we were unable to resolve it, you may be eligible for a pro-rata refund for the affected period.
- Duplicate charge: If you were charged more than once for the same subscription period, we will refund the duplicate amount promptly.
- Australian Consumer Law: Where a major failure of the Service has occurred under the Australian Consumer Law, you may be entitled to a refund regardless of this policy. We will assess such claims in good faith.
Refund requests must be submitted within 14 days of the charge in question. Requests outside this window will not be considered except where required by law.
4. Non-Refundable Items
The following are not eligible for refund:
- Subscription fees for periods already accessed
- Dissatisfaction with racing tips or analysis (horse racing outcomes are inherently unpredictable)
- Failure to cancel before a renewal date
- Change of mind after subscription commencement
- One-time purchases for specific race day content
5. Free Trials
If TIPSTA offers a free trial period, you will not be charged until the trial ends. If you wish to avoid being charged, you must cancel before the trial period expires. No refund will be issued for charges that occur because a trial was not cancelled in time.
6. How to Request a Refund
To submit a refund request, contact us at tipsta.au@gmail.com with:
- Your name and account email address
- The date of the charge
- The reason for your refund request
- Any supporting information
We will respond within 5 business days. Approved refunds will be processed to your original payment method within 10 business days.
7. Australian Consumer Law
Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law. If you believe you have a statutory guarantee claim, please contact us and we will assess your request accordingly.
8. Contact
For refund enquiries, contact us at tipsta.au@gmail.com or visit our Contact page.